Privacy Policy
 

1. What We Collect
To provide secure escrow services, rental agreements, and police verification support, we may collect the following:
    •    Name, mobile number, and email
    •    Property and rental details
    •    Aadhaar number or ID proof (for verification or agreements)
    •    PAN card (where applicable)
    •    Bank account details (for refunds, not login credentials)
    •    Entry/exit photos or videos of the rented property
    •    Digital signatures (if agreements are signed online)
    •    Communication history via WhatsApp or email

We do not collect your bank login credentials or passwords.

2. Why We Collect This Data
We use your data strictly for:
    •    Identity verification and tenant/landlord trust-building
    •    Drafting and executing digital rent agreements
    •    Police verification assistance (if requested)
    •    Secure handling and refund of your escrow deposit
    •    Dispute verification and resolution (e.g. proof of bills, ID)

We do not use your data for marketing or any unrelated activity.

3. How Your Data Is Protected
    •    All sensitive data is stored in encrypted databases
    •    Access is limited to authorized Rento personnel only
    •    We follow industry standards for data protection and compliance

4. Data Sharing
Your data is never sold or publicly shared. We only share it:
    •    With legal authorities (e.g. police) if police verification is initiated or required
    •    With the counterparty (tenant/landlord) only when necessary for escrow, agreement, or dispute resolution
    •    As per legal obligations or when you give explicit consent

5. WhatsApp Communication
By using Rento, you agree to receive service-related messages via WhatsApp (escrow updates, document requests, support). You can opt out anytime by messaging “STOP”.

6. Data Retention
We retain your data only for as long as needed to:
    •    Complete your escrow
    •    Fulfill agreement/legal requirements
    •    Support any pending disputes
After this, your data is securely deleted or anonymized.

7. Your Rights
You can at any time:
    •    Request a copy of your data
    •    Ask for correction or deletion
    •    Withdraw consent for data usage
Email us at [Insert support email] — we respond within 5 working days.

8. Updates to This Policy
We may update this Privacy Policy if our services or data practices change. Updated terms will always be published here, and your continued use means acceptance of changes.

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